Talk to a person, not a ticket queue
One inbox, read by the people who build DynoWeb. Tell us what your store is doing and what you expected it to do instead.
The fastest way to reach us. Include your store URL and we can usually answer without a back-and-forth. Paid plans include email support; Pro and Custom are prioritised.
Tell us what is happening
Goes straight to the team — no back-and-forth needed to get started.
Before you install
Not sure whether DynoWeb fits your store, your traffic volume or your theme? Tell us roughly what your funnel looks like and we will tell you honestly whether it will help.
Picking a plan
Session caps are the main difference between the plans and the easiest thing to get wrong. Send us your monthly session count and we will point at the right one.
Something is not working
Include your store URL and what you expected to see. Screenshots help. If it is a data-collection issue, say roughly when you first noticed it.
Billing and cancellation
Billing runs through Shopify, so most changes happen in your Shopify admin — but if something looks wrong on an invoice, tell us and we will sort it.
A few things you can answer without us
What each plan includes
Session caps, retention windows and quotas are all listed side by side, including what the free plan actually covers.
How installing works
Setup, data collection, retention and the common first-week questions are all in the help centre.
Whether it fits your store
The use-case guides start from the symptom rather than the feature list, which is usually the quicker way to tell.
Stop guessing. Fix it and see the money.
You do not need to talk to us to try it. The free plan installs in minutes and needs no card.